PRIVACY POLICY
Welcome to the privacy policy of Medifast.it. This policy will help you understand what data we collect, why we collect it, and what your rights are in this regard.
Data Controller
Medifast Srl
Piazza Mazzini 27 - 36063 Breganze (VI)
VAT number: 04518810249
Controller’s email address: info@medifast.it
Types of Data we collect
The Controller does not provide a list of the types of Personal Data collected.
Full details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or through specific information notices displayed before the Data are collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this Application.
Unless otherwise specified, all Data requested by this Application are mandatory. If the User refuses to provide them, it may be impossible for this Application to provide the Service. Where this Application indicates certain Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or its operation.
Users who have doubts about which Data are mandatory are encouraged to contact the Controller.
Any use of Cookies - or other tracking tools - by this Application or by the owners of third-party services used by this Application is intended to provide the Service requested by the User, in addition to the other purposes described in this document and in the Cookie Policy.
The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through this Application.
Methods and place of processing of the collected Data
Methods of processing
The Controller adopts appropriate security measures aimed at preventing unauthorized access, disclosure, modification, or destruction of Personal Data.
Processing is carried out using IT and/or telematic tools, with organizational methods and logics strictly related to the purposes indicated. In addition to the Controller, in some cases, other parties involved in the organization of this Application (administrative, sales, marketing, legal staff, system administrators) or external parties (such as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) may have access to the Data, and may also be appointed, if necessary, as Data Processors by the Controller. The updated list of Processors may always be requested from the Data Controller.
Place
Data are processed at the Controller’s operating offices and in any other place where the parties involved in the processing are located. For further information, contact the Controller.
The User’s Personal Data may be transferred to a country different from the one where the User is located. To obtain further information on the place of processing, the User may refer to the section on details about the processing of Personal Data.
Retention period
Unless otherwise stated in this document, Personal Data are processed and stored for as long as required by the purpose for which they were collected and may be stored for a longer period due to legal obligations or based on Users’ consent.
Further information on the processing of Personal Data
Data processing within the platform
Medifast Srl processes users’ personal data exclusively to enable the operation of the digital platform, manage requests for home healthcare services, and connect users with healthcare professionals.
In particular, Medifast Srl processes identification and contact data and information necessary for booking and managing the services requested by users.
Medifast S.r.l. does not process or store clinical health data, such as reports, diagnoses, or detailed medical information, which are managed directly by healthcare professionals and partner laboratories.
Healthcare professionals (doctors and professionals) and partner laboratories act as independent data controllers with regard to the data processed in the provision of healthcare services and diagnostic tests, in compliance with applicable law.
Users’ personal data may be disclosed to healthcare professionals and partner laboratories to the extent necessary to provide the services requested through the platform.
Some data processed as part of the service may fall within the special categories of data under Art. 9 of Regulation (EU) 2016/679 (GDPR). Such data are not processed or stored by Medifast S.r.l., but are processed exclusively by healthcare professionals and partner laboratories, each acting as an independent data controller.
Cookie Policy
This Application uses Tracking Tools. To learn more, Users can consult the Cookie Policy.
Further information for users in the European Union
Legal basis for processing
The Controller processes Personal Data relating to the User if one of the following conditions applies:
- the User has given consent for one or more specific purposes.
- processing is necessary for the performance of a contract with the User and/or for the implementation of pre-contractual measures;
- processing is necessary to comply with a legal obligation to which the Controller is subject;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller;
- processing is necessary for the purposes of the legitimate interests pursued by the Controller or by a third party.
It is always possible to ask the Controller to clarify the specific legal basis for each processing operation and, in particular, to specify whether the processing is based on law, provided for by a contract, or necessary to enter into a contract.
Further information on retention time
Unless otherwise stated in this document, Personal Data are processed and stored for as long as required by the purpose for which they were collected and may be stored for a longer period due to legal obligations or based on Users’ consent.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Controller and the User will be retained until such contract has been fully performed.
- Personal Data collected for purposes attributable to the Controller’s legitimate interest will be retained until that interest is satisfied. The User may obtain further information about the legitimate interest pursued by the Controller in the relevant sections of this document or by contacting the Controller.
Where processing is based on the User’s consent, the Controller may store Personal Data for a longer period until such consent is withdrawn. In addition, the Controller may be required to store Personal Data for a longer period to comply with a legal obligation or by order of an authority.
At the end of the retention period, Personal Data will be deleted. Therefore, once this period has expired, the right of access, deletion, rectification, and the right to data portability can no longer be exercised.
User rights under the General Data Protection Regulation (GDPR)
Users may exercise certain rights with reference to the Data processed by the Controller.
In particular, within the limits of the law, the User has the right to:
- withdraw consent at any time, lthe User may withdraw consent to the processing of their Personal Data previously given.
- object to the processing of their Data, lthe User may object to the processing of their Data where it is carried out on a legal basis other than consent.
- access their Data. The User has the right to obtain information about the Data processed by the Controller, about certain aspects of the processing, and to receive a copy of the Data processed.
- verify and request rectification, lthe User may verify the accuracy of their Data and request that it be updated or corrected.
- obtain restriction of processing, lthe User may request restriction of the processing of their Data. In this case, the Controller will not process the Data for any purpose other than storage.
- obtain deletion or removal of their Personal Data, lthe User may request deletion of their Data by the Controller.
- receive their Data or have it transferred to another controller, lthe User has the right to receive their Data in a structured, commonly used, machine-readable format and, where technically feasible, to obtain its transfer without hindrance to another controller.
- lodge a complaint. The User may lodge a complaint with the competent personal data protection supervisory authority or take legal action.
Users have the right to obtain information about the legal basis for the transfer of Data abroad, including to any international organization governed by international law or set up by two or more countries, such as the UN, as well as about the security measures adopted by the Controller to protect their Data.
Details on the right to object
Where Personal Data are processed in the public interest, in the exercise of official authority vested in the Controller, or to pursue a legitimate interest of the Controller, Users have the right to object to processing on grounds relating to their particular situation.
Users are informed that, where their Data are processed for direct marketing purposes, they may object to such processing at any time, free of charge and without providing any justification. If Users object to processing for direct marketing purposes, Personal Data will no longer be processed for such purposes. To find out whether the Controller processes Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise rights
Any requests to exercise the User’s rights may be addressed to the Controller using the contact details provided in this document. The request is free of charge and the Controller will respond as soon as possible, in any case within one month, providing the User with all information required by law. Any rectifications, deletions, or restrictions of processing will be communicated by the Controller to each of the recipients, if any, to whom the Personal Data have been disclosed, unless this proves impossible or involves a disproportionate effort. The Controller will inform the User of such recipients if the User requests it.
Further information on processing
Legal defense
The User’s Personal Data may be used by the Controller in court or in the preparatory stages of possible legal action for the defense against abuses in the use of this Application or related Services by the User.
The User declares to be aware that the Controller may be required to disclose the Data by order of public authorities.
Specific notices
At the User’s request, in addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual notices regarding specific Services, or the collection and processing of Personal Data.
System logs and maintenance
For operation and maintenance needs, this Application and any third-party services used by it may collect system logs, i.e., files that record interactions and may also contain Personal Data, such as the User’s IP address.
Information not contained in this policy
Further information regarding the processing of Personal Data may be requested at any time from the Data Controller using the contact details.
Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, within this Application and, where technically and legally feasible, by sending a notice to Users through one of the contact details in its possession. Users are therefore asked to consult this page frequently, referring to the date of the last modification indicated at the bottom.
If the changes affect processing whose legal basis is consent, the Controller will collect the User’s consent again, if necessary.
Definitions and legal references
Personal Data (or Data)
Personal data means any information that, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.
Usage Data
These are the information collected automatically through this Application (including by third-party applications integrated into this Application), including: the IP addresses or domain names of the computers used by the User who connects to this Application, the addresses in URI (Uniform Resource Identifier) notation, the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response from the server (success, error, etc.), the country of origin, the characteristics of the browser and operating system used by the visitor, the various time-related details of the visit (for example the time spent on each page) and the details relating to the path followed within the Application, with particular reference to the sequence of pages consulted, to parameters relating to the operating system and to the User’s IT environment.
User
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refer.
Data Processor (or Processor)
The natural or legal person, public authority, agency, or any other body which processes personal data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Controller)
The natural or legal person, public authority, service, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures relating to the operation and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.
This Application
The hardware or software tool by which Users’ Personal Data are collected and processed.
Service
The Service provided by this Application as defined in the relevant terms (if any) on this site/application.
European Union (or EU)
Unless otherwise specified, any reference to the European Union in this document is intended to include all current member states of the European Union and the European Economic Area.
Legal references
Unless otherwise specified, this policy concerns this Application only.